At Hawany, we take great pride in curating and crafting sarees that celebrate artistry, heritage, and timeless beauty. Every piece is thoughtfully designed with care and precision. By visiting or making a purchase from Hawany, you agree to the following terms:
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1. Handcrafted Uniqueness
• Each Hawany saree is handmade by skilled artisans, which means no two pieces are ever identical. Slight differences in color, weave, or pattern are natural and reflect the beauty of handmade craftsmanship — not defects.
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2. Color Representation
• We strive to display our products as accurately as possible. However, minor color variations may occur due to differences in lighting, camera settings, or device screens.
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3. Custom Orders
• Custom and made-to-order pieces are crafted exclusively for you and therefore cannot be returned or refunded.
• Any additional customization costs will be clearly communicated before your order is processed.
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4. Unboxing Proof
• To process any exchange or damage claim, a clear and continuous unboxing video showing the sealed parcel, product opening, and the issue must be provided.
• Requests without proper video proof cannot be accepted.
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5. Product Availability
• In rare cases where a product becomes unavailable, we will contact you promptly to choose an alternative item or issue store credit, in accordance with our exchange policy.
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6. Limitation of Liability
• Hawany is not responsible for delays or issues arising from external factors such as courier delays, customs clearance, natural disasters, or other unforeseen circumstances.